Family Support Services

Casual Support Worker

Applications close 16th October 2020

Family Support Services - Support Worker

  • Location: Illawarra/Shoalhaven

  • Casual

Working at William Campbell Foundation is more than a job. Everyday you have the opportunity to make a positive difference for children and young people. 


William Campbell Foundation prides itself on a respectful and diverse workplace culture, which supports and creates opportunities for Aboriginal and Torres Strait Islander people for the benefit of children, young people, individuals and families. We value the unique skills, experience and knowledge that Aboriginal and Torres Strait Islander people contribute to the workplace, and encourage Aboriginal and Torres Strait Islander people to apply for roles within our organisation.


We are committed to being an equal opportunity employer. All applicants who meet the criteria will receive equal consideration for employment, without regard to race, age, gender, marital status, sexuality, religion, disability, age, or political opinions.

Program and Position Overview

William Campbell Foundation (WCF) is a not for profit Christian organisation that provides a range of services, including permanency support programs for children and young people. Additionally, WCF delivers therapeutic services to children, young people, individuals and families.


WCF is committed to child safe practices and permanency outcomes for children and young people in care to provide a positive, safe and healing experience that addresses trauma, attachment, self-regulation, culture and community needs.

Our Family Support Service provides quality, consistent and appropriate wrap around services including the supervision of family time, transport, mentoring and family preservation to both WCF’s Permanency Support Program and external services, under the supervision of the Family Support Services Team Leader.

Key Position Responsibilities 

  • Providing quality and safe services including the supervision of family contacts, ensuring a trauma informed, culturally sensitive approach to the needs of children, young people and their families.

  • Providing safe transport of children and young people, which may include to and from appointments, school, birth family contact or other.

  • Positive role modelling and mentoring for children and young people, ensuring consistent, appropriate and positive activities designed to build resilience and relationships.

  • Assisting in the preservation of families where there is a risk of children and young people coming into care, however there are identified strengths to prevent this happening. This may include assisting with appointments, routines and therapeutic behaviour support.

  • Working within the NDIS framework to support the delivery of services to children, young people, families and individuals.

  • Demonstrating a comprehensive understanding of child development, including knowledge of the context and impact of issues arising from children and young people being removed from their family and significant others.

  • Building and maintaining appropriate and professional relationships with children, young people, their carers and their families.

  • Providing educational support for children during periods of suspension or inability to attend formal education.

  • Working with children and young people to mentor and support growth in areas including social and independent living skills.

  • Providing support to care placements during times of increased instability, with focus on meeting both the child and carers needs.

  • Working collaboratively to identify and support permanency outcomes for children, which may include recommending changes to current wrap around services being provided to specific families.

  • Developing a comprehensive understanding of the Permanent Placement Principles and supporting the delivery of wrap around services in line with these principles. 

  • Supporting and assisting in the delivery of collaborative services, with respect to the culture and context of each individual child or young person’s circumstances, inclusive of family and community.


William Campbell Foundation is proud to be a dynamic and supportive agency, offering:

  • Generous remuneration with salary sacrifice options, reducing taxable income

  • Collaborative and committed Management and Staff

  • Free confidential counselling services through an Employee Assistance Program

  • Resources and Supports to help you achieve great outcomes for the people we work with.

  • An opportunity to be the difference for children, young people, families and individuals

  • Regular and ongoing training and upskilling to assist you in personal development


To be eligible for this role:

  • You will have a minimum of Certificate Cert IV in Community Services or 2 years paid employment in a relevant community services field.

  • You will have the ability to articulate clearly in both written and verbal communication, with the ability to provide clear, concise and timely reports.

  • You will understand and respect the importance of family time for children and young people.

  • You must be a calm and confident communicator with the ability to adapt information to a range of people, including children, young people, birth families and carers.

  • You will possess a high level of attention to detail with exceptional skills in time management and organisation, and a proactive approach to self-development and growth.

  • You will be responsive and practice accountability for your own work, as well as contributing to a wider team.

  • You will consistently promote and develop positive role modelling, in line with WCF’s Vision and Values.

  • You must be a team player who possesses an outstanding level of professionalism, integrity and respect for your colleagues and the people we work with. 

  • You will consistently promote and develop positive culture, advocating WCF’s Vision and Values.

  • You have a current drivers licence and clear Working with Children and Criminal Record checks


How to Apply

  • A Cover Letter

  • Up to date Resume, including details of current position (if applicable)

  • Complete and detailed response to the Selection Criteria below, informing WCF on how you are able to demonstrate your ability to meet the required criteria

Selection Criteria

Examples should be provided where available. 

  1. Please advise of the area which you would be interested in working – Shoalhaven or Illawarra

  2. Please outline your qualifications with a minimum of Cert IV in Community Services or 2 years paid employment in a relevant community services field.

  3. Demonstrated or comprehensive awareness of issues that impact children, young people and families in an out of home care setting.

  4. Demonstrated current knowledge and understanding of mentoring processes and role modelling for children and young people.

  5. Please detail your experience working in the disabilities sector.

  6. Demonstrated understanding of the importance of identity and connections for children and young people.

  7. Demonstrated experience and ability to work in situations of conflict and crisis.

  8. Demonstrated adaptable and high-level communication skills, including both verbal and written communication.

  9. Understanding and experience in providing comprehensive written work, including reports and correspondence.

  10. William Campbell Foundations values are Compassion, Christianity, Accountability, Respect, Reflection and Stability. What do these values mean to you and how would you embed these into your everyday practice?

  11. Confirmation that you:

    1. Hold a current and cleared Working with Children Check

    2. Can provide a National Police Check (obtained within the past 12 months).

    3. Can provide a Current Drivers Licence and have a comprehensively insured vehicle.

    4. Have access to two referees from current or previous Managers.

    5. Will provide copies of Transcripts and Certificates detailing qualifications.

    6. Will disclose during interview any information that could impair performance in this position, which should be considered by the panel when assessing applicants.

Applications close Friday 16th October 2020

Apply Now!

Applications are to be submitted through the link below. 

Please ensure you reference the role you are applying for in the application form. 

Need more information?

Employment Package

FSS Casual Support Worker

William Campbell Foundation acknowledges the Traditional Owners of the land on which we live and work. We pay respect to their Elders – past, present and future.

Monday - Friday

9am - 5pm

(Excluding Public Holidays)