Permanency Support Program 

Casework Support Officer

Illawarra and Shoalhaven

Applications close 29th June 2020

PSP Casework Support Officer - Shoalhaven

  • Full time

  • Locations;

    • Shoalhaven – supporting our Bomaderry and Ulladulla Offices

    • Illawarra – supporting our Dapto and Warilla Offices

Working at William Campbell Foundation is more than a job. Everyday you have the opportunity to make a positive difference for children and young people. 


William Campbell Foundation prides itself on a respectful and diverse workplace culture, which supports and creates opportunities for Aboriginal and Torres Strait Islander people for the benefit of children, young people, individuals and families. We value the unique skills, experience and knowledge that Aboriginal and Torres Strait Islander people contribute to the workplace, and encourage Aboriginal and Torres Strait Islander people to apply for roles within our organisation.


We are committed to being an equal opportunity employer. All applicants who meet the criteria will receive equal consideration for employment, without regard to race, age, gender, marital status, sexuality, religion, disability, age, or political opinions.

Program and Position Overview


William Campbell Foundation (WCF) is a not for profit Christian organisation committed to child safe practices, providing a range of services, including permanency support programs for children and young people. Additionally, WCF delivers therapeutic services to children, young people, individuals and families.


William Campbell Foundation’s Permanency Support Program Casework team provide high quality, trauma informed therapeutic care and interventions to comprehensively address the individual needs of children and young people who have experienced trauma or adversity in their lives. 


Our new position of Permanency Support Program (PSP) Casework Support Officer provides direct support to the Permanency Support Program Casework team, contributing to positive outcomes for Children, Young People, Families and individuals.

Key Position Responsibilities 

  • Under the guidance of the Permanency Support Program Team Leader, provide administrative supports to a team of PSP Caseworkers

  • Maintain information and data relating to Children, Young People, Families and Individuals under the guidance and support of the casework team. 

  • Assist in logistical preparation for meetings, case conferences, family meetings, appointments and other activities as required, providing quality and efficient minute and note taking to support the currency and accuracy of records.

  • Supervise family time visits where the risk is considered low or negligible, providing written reports detailing interactions.

  • Work collaboratively with all stakeholders in supporting permanent outcomes for children in line with the permanent placement principles defined in the Children and Young Persons (Care and Protection) Act 1998, through having a working understanding of the Principles.

  • Model ethical and appropriate practices that are responsive to the changing needs of children, young people, families and individuals

  • Have an understanding of child development, including knowledge of the context and impact of issues arising from children and young people being removed from their family and significant others

  • Support collaboration with other WCF programs to ensure outcomes for children and young people are met, including the Foster Care team, the Family Support Service and WCF Therapeutic Clinical Services.

  • Provide accurate and up to date information about WCF’s services to meet the needs of children, young people, families and individuals, supporting the Casework team in providing referrals.

  • Participate in file auditing processes to support file currency and identified improvement.


William Campbell Foundation is proud to be a dynamic and supportive agency, offering:

  • Generous remuneration with salary sacrifice options, reducing taxable income

  • Collaborative and committed Management and Staff

  • Free confidential counselling services through an Employee Assistance Program

  • Resources and Supports to help you achieve great outcomes for the people we work with.

  • An opportunity to be the difference for children, young people, families and individuals

  • Regular and ongoing training and upskilling to assist you in personal development


To be eligible for this role:

  • To be eligible for this role:

  • You have administration experience with a desirable Certificate or Diploma in Community Services and/or relevant experience in working which children, young people, families and individuals.

  • You display a high level of attention to detail and have a keen desire to learn.

  • You will have experience in logistical preparation for meetings, conferences and minute taking.  

  • You will be able to support the currency and accuracy of records and the ability to detail interactions clearly and concisely.

  • You are a team player, able to work at an exciting pace, while also able to self-motivate to meet deadlines and KPI’s.

  • You will have a collaborative approach to your work, with a desire to meet outcomes for the people we work with.

  • You will be able to apply personal expertise in the use of electronic records systems and database record keeping.

  • You will have experience in working with Outlook email and the MS Office Suite, including Word, Excel and PowerPoint.

  • You have a current drivers licence and clear Working with Children and Criminal Record check


How to Apply

  • A Cover Letter

  • Up to date Resume, including details of current position (if applicable)

  • Complete and detailed response to the Selection Criteria below, informing WCF on how you are able to demonstrate your ability to meet the required criteria

Selection Criteria

Examples should be provided where available. 

  1. Detail your administration experience and where applicable, qualifications in Community Services.

  2. Detail your experience in providing direct support to children, young people, families and individuals.

  3. Provide your knowledge of issues that impact children, young people and families in an out of home care setting.

  4. Demonstrated communication skills, including both verbal and written communication.

  5. Demonstrated ability to self-motivate and work independently, as well as working cohesively as part of a wider team.

  6. Detail your experience in using the MS Office Suite, including Outlook, Word, Excel and PowerPoint. 

  7. Demonstrated ability to meet set deadlines and targets.

  8. Willingness to work within a Christian Ethos.

  9. William Campbell Foundations values are Compassion, Christianity, Accountability, Respect, Reflection and Stability. What do these values mean to you and how would you embed these into your everyday practice?

  10. Confirmation that you:

    1. Hold a current and cleared Working with Children Check

    2. Can provide a National Police Check (obtained within the past 12 months)

    3. Can provide a Current Drivers Licence

    4. Have access to two referees from current or previous Managers

    5. Will provide copies of Transcripts and Certificates detailing qualifications

    6. Will disclose during interview any information that could impair performance in this position, which should be considered by the panel when assessing applicants

Applications close Monday 29th June 2020

Apply Now!

Applications are to be submitted through the link below. 

Please ensure you reference the role you are applying for in the application form. 

Need more information?

Employment Package

PSP Casework

Support Officer 

William Campbell Foundation acknowledges the Traditional Owners of the land on which we live and work. We pay respect to their Elders – past, present and future.

Monday - Friday

9am - 5pm

(Excluding Public Holidays)