Quality and Compliance Officer

Applications close 8th February 2021

Quality and Compliance Officer

  • Location: Bomaderry

  • Full time

Working at William Campbell Foundation is more than a job. Everyday you have the opportunity to make a positive difference for children and young people. 

At William Campbell Foundation, we take pride in our respectful and diverse workplace culture, which supports and creates opportunities for Aboriginal and Torres Strait Islander people for the benefit of children, young people, individuals and families and our workforce. We value the unique skills, experience and knowledge that Aboriginal and Torres Strait Islander people contribute to the workplace, and encourage Aboriginal and Torres Strait Islander people to apply for roles within our organisation.


We are committed to being an equal opportunity employer. All applicants who meet the criteria will receive equal consideration for employment, without regard to race, age, gender, marital status, sexuality, religion, disability, age, or political opinions.

Program and Position Overview


William Campbell Foundation (WCF) is a not for profit Christian organisation that provides a range of services, including permanency support programs for children and young people. Additionally, WCF delivers therapeutic services to children, young people, individuals and families.


WCF is committed to child safe practices and permanency outcomes for children and young people in care to provide a positive, safe and healing experience that addresses trauma, attachment, self-regulation, culture and community needs.

The role of Quality and Compliance Officer works across WCFs entire agency to develop and support ongoing monitoring systems to ensure the agency is compliant with sector requirements, including the NSW Office of the Children's Guardian's Standards for Permanent Care and National Disability Insurance Scheme (NDIS) legislation. 

The role additionally supports the agency's Reportable Conduct Processes, under the oversight of the Reportable Conduct Manager. 

Key Position Responsibilities 

  • Ensure knowledge and understanding of WCF’s compliance requirements are met and in line with the NSW Office of the Children’s Guardian’s (OCG) Standards for Permanent Care.

  • Ensure agency practice and procedures are compliant with the Child and Young Persons (Care and Protection) Act 1998 and the National Disability Insurance Scheme (NDIS) legislation as well as agency policies. 

  • Identify gaps in service delivery and support the development and implementation of new policy and procedure as needed.

  • Develop an annual plan and ensure regular file audits are conducted on Children and Young People, Carer and Employee files, and working with the appropriate parties to fill identified gaps. 

  • Oversee accreditation and monitoring audits, ensuring that all required documentation is provided to the OCG within delegated time frames. 

  • Collaborate with internal programs on quality assurance systems, ensuring key management are provided with current and consistent information to support decision making and drive future direction. 

  • Work under the guidance of the Reportable Conduct Manager, to provide support in meeting the agency’s legislated responsibilities regarding the Reportable Conduct scheme, as guided by the Children’s Guardian Act 2019

  • Possess a broad understanding of child development, including knowledge of the context and impact of issues arising from children and young people being removed from their family and significant others. 


William Campbell Foundation is proud to be a dynamic and supportive agency, offering:

  • Generous remuneration with salary sacrifice options, reducing taxable income

  • Collaborative and committed Management and Staff

  • Free confidential counselling services through an Employee Assistance Program

  • Resources and Supports to help you achieve great outcomes for the people we work with.

  • An opportunity to be the difference for children, young people, families and individuals

  • Regular and ongoing training and upskilling to assist you in personal development


How to Apply

  • A Cover Letter

  • Up to date Resume, including details of current position (if applicable)

  • Complete and detailed response to the Selection Criteria below, informing WCF on how you are able to demonstrate your ability to meet the required criteria

Selection Criteria

  1. Provide details of your qualifications in Community Services or related field. 

  2. Provide details of your experience in compliance and/or quality assurance processes in an Out of Home Care setting.

  3. Detail your experience in, or understanding of, Reportable Conduct investigations and legislated requirements.  

  4. Detail your working knowledge of NSW Child Protection legislation.  

  5. Demonstrated understanding of the importance of identifying and improving outcomes for children, young people, their families and Carers, including permanency and stability.

  6. Demonstrated adaptable and high-level communication skills, including confidence in having challenging or difficult conversations.

  7. Demonstrated ability to work independently, as well as working cohesively as part of a wider team.

  8. Demonstrated ability to meet set targets, deadlines and Key Performance Indicators (KPI’s).

  9. William Campbell Foundations values are Compassion, Christianity, Accountability, Respect, Reflection and Stability. What do these values mean to you and how would you embed these into your everyday practice?

  10.  Confirmation that you:
      a. Hold a current and cleared Working with Children Check
      b. Can provide a National Police Check (obtained within the past 12 months)
      c. Can provide a Full (Unrestricted) Current Drivers Licence
      d. Have access to two referees from current or previous Managers
      e. Will provide copies of Transcripts and Certificates detailing qualifications
      f. Will disclose during interview any information that could impair performance in this position, which should be considered by the panel when assessing applicants.


Applications close Monday 8th February 2021

Apply Now!

Applications are to be submitted through the link below. 

Please ensure you reference the role you are applying for in the application form. 

Need more information?

Employment Package

Quality and Compliance Officer

William Campbell Foundation acknowledges the Traditional Owners of the land on which we live and work. We pay respect to their Elders – past, present and future.

Monday - Friday

9am - 5pm

(Excluding Public Holidays)