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Our Policies

Our Policies

At William Campbell Foundation we are committed to being accountable and transparent. We have and always will ensured the safety and protection of our carers, children, young people and families, stakeholders and staff's privacy and confidentiality.
Privacy Policy
Our privacy policy details William Campbell Foundation's governance of the collection and treatment of personal or health information of our carers, clients, staff and stakeholders. The privacy statement summaries how we collect, use, protect and store personal data.
To read our privacy policy click here.

Privacy for our service users

William Campbell Foundation respects and prioritises privacy and confidentiality for all children, young people, individuals and families.  As a service user you can expect:

  • Your personal information will be kept confidential and only shared with those in the agency who ‘need to know’

  • Information that is to be shared with external parties will generally only be done with your permission

  • William Campbell Foundation will only collect the information we need to provide a quality service to you

  • Your information will be stored securely and you can request to see the information held by WCF

  • The opportunity to make a complaint if you feel that your individual right to privacy has been breached


What personal information does WCF collect?

In order to provide the best possible service to our service users, WCF will collect:

  • Basic details, including Name, Age, Address and Contact Numbers

  • Information relating to other services that you are currently engaged with

  • All court documentation, including emails

  • Information relating to conversations and meetings relative to the services WCF is providing you


How is the information stored and who has access?

All information relating to children, young people, individuals and families is stored in files located in the respective office that is responsible for the service user, including our Warilla, Bomaderry, Dapto or Ulladulla Offices. Archived information may also be stored at our Head Office in Minnamurra. All information is stored in locked cabinets that are only accessible to approved staff members.


Computerised data and information is also stored on a Common Drive, accessible only to approved staff, which is backed up daily to ensure any loss of information due to unexpected system failures, would be minimal if at all. WCF began the process of implementing a database with the intention of using this database for the storage of all information from 2020. 


This program is being customised for William Campbell Foundation to ensure ongoing reflection, analysis and service delivery improvement.

Should a need be identified for information to be provided to another party, WCF will generally seek consent from the service user and this consent can be withdrawn at any time.

While WCF will always endeavour to seek your permission, there are very important exceptions to this rule, including:

  • Where there is a risk of imminent or significant harm to a child or young person, in which case information will be provided to the Family and Community Services helpline

  • Where there is a risk to a persons safety, in which case the police will be notified

Additionally, where a Chapter 16A request is submitted to WCF information may be provided for this purpose.


What is a Chapter 16A?

Chapter 16A of The Children and Young Persons (Care and Protection) Act 1998 outlines the allowance of information to be exchanged between prescribed bodies, despite other laws that restrict or prohibit such information being relayed.

A Chapter 16A request for information must be only for the purposes of:

  • making a decision, assessment or plan relating to the safety, welfare or wellbeing of the child or young person, or

  • initiating or conducting any investigation relating to the safety, welfare or wellbeing of the child or young person, or

  • providing any service relating to the safety, welfare or wellbeing of the child or young person, or

  • managing any risk to a child or young person that might arise in the recipient’s capacity as an employer or designated agency.


Prescribed bodies include:

  • NSW Police Force

  • a State government department or a public authority

  • a government school or a registered non-government school or a TAFE

  • a public health organisation or a private health facility

  • an accredited adoption service provider

  • a designated agency

  • a registered agency

  • a children’s service

  • any other organisation the duties of which include direct responsibility for, or direct supervision of, the provision of health care, welfare, education, children’s services, residential services, or law enforcement, wholly or partly to children.


How can a service user access the information held by WCF?

In order to view the information WCF holds about you, you simply have to make a request to your Caseworker or relevant program Manager who will consider the request and where appropriate will allow access to your file information.

For children and young people wishing to see their information, they can also request to do so by speaking to their caseworker. WCF will provide information in a child/young person friendly and supported manner.

For further information, please contact our Human Resources team at

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